Get Support

We’re Here to Help with Your Warranty and Product Queries.

If you need assistance with a product or have any warranty-related questions, our dedicated Customer Services team is here to help. Simply email [email protected] with your name, contact details, site name, product, and a brief description of the issue. We aim to respond within 24 hours during normal office hours. Don’t forget to let us know how and when you’d prefer to be contacted for the quickest resolution. We’re committed to supporting you every step of the way.

Customer Support Process

5 Simple Steps to Resolution.

01

Reach Out.

Email eEnergy [email protected] with your name, contact details, site name, product, and a brief description of the issue.
Step 1
02

Acknowledgement.

We’ll confirm receipt of your request within 24 hours during office hours.
Step 2
03

Assessment.

Our team will review the issue and may request additional details or schedule a call to clarify the situation.
Step 3
04

Resolution

We’ll provide a solution or action plan and work swiftly to resolve the issue, keeping you informed along the way.
Step 4
05

Follow-up

Once resolved, we’ll confirm completion and check in to ensure you’re satisfied with the outcome.
Step 5

Get Support Now

Get Started 

Testimonial

We’ve never had so many positive comments about contractors going into schools before. Pupils and teachers leave at the end of their school day and then magically the next morning the lights are brighter, the area is just as clean and they’re in a nicer learning environment. We were really happy with the turnkey solution and the finance model.

Angela Durston, Head of Supplier Partnerships and Sustainability
Cognita Schools

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