Warranties and customer support
Get support
We’re here to help with your warranty and product queries:
020 3813 1550
If you need assistance with a product or have any warranty-related questions, our dedicated Customer Services team is here to help. Simply email [email protected] with your name, contact details, site name, product, and a brief description of the issue. We aim to respond within 24 hours during normal office hours. Don’t forget to let us know how and when you’d prefer to be contacted for the quickest resolution. We’re committed to supporting you every step of the way.
Lighting warranty claims form.
Customer support process
5 simple steps to resolution.
Reach out.
Acknowledgement.
Assessment.
Resolution
Follow-up
Get support now
Testimonial
We’ve never had so many positive comments about contractors going into schools before. Pupils and teachers leave at the end of their school day and then magically the next morning the lights are brighter, the area is just as clean and they’re in a nicer learning environment. We were really happy with the turnkey solution and the finance model.
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